Walmart Return Policy on Makeup (Used, No Receipt + More)

Walmart offers a very fair return policy for most products, either offering a refund or exchange. For most items, you get 90 days to return the thing you are having problems with or changed your mind on; though you need a receipt and photo ID, refunds will be to the original payment method.

There are a few exceptions where items can’t be returned or where there is a shorter timeframe that you must return items, so ensure that you’ve checked your specific item’s return policy.

If you’re thinking of returning other Walmart items, then check the return policy for each item rather than assuming it’s all the same. Items such as alcohol, car batteries, air mattresses, electronics, and even Apple products have differing return options.

Can You Return Makeup to Walmart?

Walmart allows you to return all makeup products purchased in-store or online within 90 days of purchase. You will receive a full refund for unopened items as long as you can provide a receipt, valid government-issued photo ID, and the refund will be returned to the original payment method.

Lightly used makeup can also be returned for a refund or exchange; the same policies are in place even if you’ve opened the makeup to try it out.

You need to return all packaging and accessories that came with the product if you want a full refund where there is no defect with the product. Any returns due to defects will not require original packaging.

You can also request an exchange rather than a refund if the product was just purchased in error rather than you changed your mind on the purchase.

Quick Walmart Makeup Return Guide

RefundExchangeNo Return
Unopened Item
Damaged Or Faulty Item
Opened With Minor Use
Opened With Heavy Use

How to Return Makeup To Walmart

To return Makeup purchased in-store, you must return it to a store; Walmart prefers you to start the return process online, but you can still bring the item and your receipt to the Walmart customer service desk.

If you have a Walmart account, start the return process by logging in, the link is here.

  • Select an item for return and choose return to store
  • An email will be sent to you with a barcode you’ll need for return.

If you don’t have a Walmart account, start the return process here.

  • Select an in-store return
  • An email will be sent to you with a barcode you’ll need for return.

You must bring the item, packaging, receipt, and barcode to the store for a smoother refund or exchange for both methods.

How To Return Makeup By Mail To Walmart

You can return Makeup purchased online to a store with the details above or return them via mail using the details below.

If you have a Walmart account, start the return process by logging in, the link is here.

  • Select the item you’d like to return or replace and choose why you’re returning it.
  • Select return by mail to get a return label you can print
  • Package the item with all original packaging and parts, then drop it off at USPS or FedEx.
  • Once received and confirmed, you’ll get a refund or replacement.

If you checked out as a guest, start the return process here.

  • Enter the email you used and the order number from your original emailed receipt.
  • You’ll then be able to follow the steps listed above to print a return label. 

Are There Any Makeup Products You Can’t Return?

All makeup products can be returned to Walmart, and there are no exceptions. This includes lipsticks and foundation, and it also includes similar products such as nail polish or perfumes. 

As long as you return everything that came with your purchase, along with your receipt, then a refund or exchange is possible.

There are very few products that Walmart won’t accept for return, and in most cases, it’s due to state law or health and safety issues for accepting those products.

Can You Return Heavily Used Makeup?

Walmart will not accept heavily used makeup. If you try to return a product that you more than lightly used, your refund will be refused unless you can provide a valid reason why you used so much but now want to return the makeup.

The only valid reason for returning makeup that is heavily used would likely be if you found a defect further into the product once you started using it. In most situations, Walmart will accept any products back that are found to be defective or unusable.

Can I Return Makeup To Walmart After 90 Days?

In most cases, you can’t return anything to Walmart after 90 days; this is a very fair amount of time for you to determine if the product is right for you. If you find yourself with a valid reason to need more than 90 days, then you will need to discuss it with the store manager, but that is ultimately up to them to decide if they want to help.

You may also not get to talk to the store manager if the service desk doesn’t believe you have a valid reason to extend your return time.

The only exception is during the Christmas purchasing period. Items purchased between November 1 and December 25 will not start the 90-day countdown until December 26.

Walmart Makeup Return Exceptions

What If The Makeup Has Gone Bad Or The Bottle Is Damaged: If you buy makeup and find that it’s deteriorated or has other defects, then you can return it for an exchange without any problems.

What If I Don’t Have A Receipt: Receipts are always required at Walmart to return any product. However, you can work with the customer service desk to find your receipt.

You can look up a lost receipt online by going to the Walmart receipt finder here.

What If I Don’t Have The Original Packaging: Makeup must be returned with the original packaging and all accessories that came with it. If you’ve lost the packaging, then you’ll need to discuss with Walmart if they’ll make an exception. However, it’s not guaranteed they will do this unless there is a specific defect with the product.

What If The Makeup Is Opened Or Partially Used: Lightly used makeup can be returned with no issue, even if you just wanted to try it and determined it wasn’t a good match for you.