Walmart Return Policy on Air Mattresses 2023 (Opened, Used + More)

Walmart provides one of the best return policies of any store. With a standard 90-day return window for most items where you can receive a full refund or exchange if the product has issues or if you simply changed your mind. In most cases, you only need the original packaging, receipt, and photo ID.

Some products can’t be returned or have shorter return windows such as electronics, and there are some products that can only be exchanged for the same or similar product with no refund available.

Consider checking on your specific item before you purchase it and need to return it, otherwise, we’ve got all of the details on Walmart returns, including items such as alcohol, car batteries, makeup, and even Apple products.

Can You Return Air Mattresses to Walmart?

Walmart lets you return unopened air mattresses for a full refund or exchange within 90-days. However, if you’ve opened the air mattress, then you can only get an exchange for the same or similar item within the same 90-day return period. You will need to return all packaging, provide a receipt, and bring your photo ID.

If you open your air mattress and find it has damage or won’t inflate, then you can return it, but your options are to exchange it for the same or similar items. Once an air mattress has been opened, there are health issues, and Walmart can not repackage or resell the product.

If your air mattress was purchased from the Walmart marketplace, you need to double-check the return policy for that specific seller. However, sellers have lower requirements to accept returns, including shorter timeframes, which could be as low as 30-days.

Quick Walmart Air Mattress Return Guide

RefundExchangeNo Return
Unopened Item
Damaged Or Faulty Item
Opened With Minor Use
Opened With Heavy Use

How to Return Air Mattresses To Walmart

To return Air Mattresses purchased in-store, you must return it to a store; Walmart prefers you to start the return process online, but you can still bring the item and your receipt to the Walmart customer service desk.

If you have a Walmart account, start the return process by logging in, the link is here.

  • Select an item for return and choose return to store
  • An email will be sent to you with a barcode you’ll need for return.

If you don’t have a Walmart account, start the return process here.

  • Select an in-store return
  • An email will be sent to you with a barcode you’ll need for return.

You must bring the item, packaging, receipt, and barcode to the store for a smoother refund or exchange for both methods.

How To Return Air Mattresses By Mail To Walmart

You can return Air Mattresses purchased online to a store with the details above or return them via mail using the details below.

If you have a Walmart account, start the return process by logging in, the link is here.

  • Select the item you’d like to return or replace and choose why you’re returning it.
  • Select return by mail to get a return label you can print
  • Package the item with all original packaging and parts, then drop it off at USPS or FedEx.
  • Once received and confirmed, you’ll get a refund or replacement.

If you checked out as a guest, start the return process here.

  • Enter the email you used and the order number from your original emailed receipt.
  • You’ll then be able to follow the steps listed above to print a return label. 

Are Air Beds Included In The Same Policy?

Air Beds and Air Mattresses are listed as separate items on the Walmart return policy, but they have the exact requirements and return options.

If you have an unopened air bed to return, then you can get a full refund or exchange it for another similar item. However, if it’s been opened, then you will only be able to exchange it for the same or similar item.

Can Walmart Refuse Opened Air Mattresses For Exchange?

Walmart will refuse heavily used or damaged air mattresses or return and exchange. In addition, if it appears that you’ve purchased the item for an extended length of time and there is no defect with it, then your exchange will be denied due to the heavy usage.

The only exception is if you can show there is a defect that appeared through no fault of your own. For example, if you’ve been heavily using an item and it’s visibly worn, and a leak occurs, then Walmart will put the fault on you, and no exchange will be made.

Can I Return Air Mattresses To Walmart After 90 Days?

There is no option to return air mattresses or any other items to Walmart after 90-days. That is the maximum return option for any item. If you feel you fall outside the standard policy for some reason, then you can discuss with the service desk, who will involve the store manager if needed.

If your air mattresses becomes damaged after 90-days, then you’ll need to check with the manufacturer on their warranty which may be longer than 90-days, and they can replace it directly with you. You may need a receipt to prove when and where you purchased the item from.

The only exception is during the Christmas purchasing period. Items purchased between November 1 and December 25 will not start the 30-day countdown until December 26. Marketplace sellers may not offer this holiday return option.

Walmart Air Mattresses Return Exceptions

What If The Air Mattress Is Damaged: Air mattresses that are damaged when you open them can be exchanged for the same or similar item. There is no refund on damaged air mattresses.

What If I Don’t Have A Receipt: You must have a receipt for any Walmart returns, though Walmart can verify and find your receipt if you can provide appropriate information as well as a government-issued photo ID. If they can’t find the receipt then no return will be accepted.

You can look up a lost receipt online by going to the Walmart receipt finder here.

What If I Don’t Have The Original Packaging: You will need the product packaging and any accessories that came with the air mattress unless there is a defect found with it.

What If The Air Mattress Is Opened Or Partially Used: You can return lightly used air mattresses for exchange for the same or similar air mattress. But no refunds will be provided for opened air mattresses, whether you changed your mind or there is a defect with the air mattress.