How To Get a Refund on League of Legends

League of Legends (LoL) is a very popular multiplayer online battle arena game. While LoL is free to play, there are many ways to spend real money on this game. There are many items such as champions, skins, icons, and chroma packs that you can buy within LoL. Should you ever have regrets about your in-game purchases, you can ask for a refund.

For League of Legends purchases including champions and skins, you can get a refund on the LoL client software by going to Store > Account > Purchase History. Select the item you want to refund from your purchase history and click “Refund” in the “Action” column, and you will get your refund immediately.

For other purchases such as rune pages and chroma packs, you would need to submit a support ticket on the LoL Customer Support website to ask for a refund manually.

Not all items are refundable. For example, you cannot refund promotional items or bundles.

Contrary to popular belief, you do not always need a refund token to get a refund in LoL. If you refund an item within 7 days of its purchase, you do not need any refund token at all.

Contact Customer Service:

To contact League of Legend customer service, you can reach Riot Games support by calling, submit a support ticket, email, use social media or write them by mail. Rio Games does not have live chat or whatapp support.

Refundable Items

The following League of Legends in-game purchases are refundable and you can request a refund on them using your League of Legend client software (see the section above for step by step instructions on how to):

  • Champions
  • Skins
  • Ward skins
  • Individual chromas
  • Emotes

The following League of Legends in-game purchases are also refundable, but you need to log in to the League of Legends Customer Support website to submit a support ticket to manually ask for a refund on them (see the section above for step by step instructions on how to):

  • Rune pages
  • Summoner name changes
  • Summoner icons
  • Chroma packs

Non Refundable Items

Unfortunately, not all League of Legends in-game purchases are refundable. The following items are not refundable under any circumstances:

  • Boosts
  • Account transfers
  • Bundles
  • Promotional items
  • Esports summoner icons
  • Gifts
  • Hextech inventory (keys, chests, shards, etc.)
  • Event passes

How to Make the Refund Request

The process of getting a refund on League of Legends is a bit confusing. For some in-game purchases, you can request a refund right on your League of Legends client software. For other purchases, you would need to log in to your account on the League of Legends Customer Support website and manually create a support ticket to ask for a refund.

Also, you may or may not need a “refund token” to get a refund. It depends on how old is your purchase. We will look at refund tokens in more detail in another section below.

Request a Refund on the Client Software

If you want to refund Champions, skins, ward skins, individual chromas, or emotes, you can do it through your League of Legends client software.

To request a refund using your League of Legends client software, follow the steps below.

  1. On your League of Legends client, log in to your LoL account using your username and password
  2. Click on Store, located in the upper right corner of the screen
  3. Click on Account, located in the upper right corner of the screen under your Riot Points (RP) and Blue Essence (BE) balance
  4. Click on Purchase History, located along the left side of the screen right beneath Account
  5. You will see a table of all the in-game purchases you have made, with each purchase occupying its own row on the table
  6. The rightmost column of that table is named Action. This column shows whether a purchase is refundable or not. If a purchase is refundable, it will have the word Refund in its Action column. If a purchase is not refundable, it will have the words Not Refundable in its Action column
  7. From your Purchase History table, select the item you want to refund. Make sure that item has the word Refund in its Action column, indicating that it is refundable
  8. Click on the word Refund in the Action column to initiate your refund request
  9. You should get your refund immediately, and it will be displayed in your RP or BE balance

If you made a request for refund using your League of Legends client software, you will get a refund instantaneously. There is no waiting in cases like this.

Request a Refund on the Website

If you want to refund rune pages, summoner name changes, summoner icons, or chroma packs, you can only do so by submitting a ticket to the League of Legends customer service on the LoL website as these items cannot be refunded through the LoL client.

To request a refund using your League of Legends website, follow the steps below.

  1. Go to the League of Legends Customer Support website
  2. Sign in to your League of Legends account with your LoL username and password
  3. In your customer support ticket, explain you want to get a refund and make sure you clearly specify the item you want to get a refund on
  4. Wait to hear back from the League of Legends Customer Support team

If you made a request for a refund by submitting a support ticket on the League of Legends website, it typically takes 2 or 3 days to get a response. But sometimes it may take longer than that.

If Your Refund Request was Denied

If your request for refund is denied for any reason, the only thing you can do is to contact the League of Legends Customer Support team on the LoL website to plead your case.

Riot Games, the company that develops League of Legends, has the final say on whether they will grant you a refund or not. So, there is not much you can do if Riot Games denies your request for a refund.

What Is a Refund Token

League of Legends’ refund token allows players to get a refund on champions and cosmetic items such as skins. Each account comes with 3 refund tokens. If you bought something by mistake or simply changed your mind after purchasing an item from League’s shop, you can use these tokens to get refunds.

It used to be the case that each League of Legends user only gets 3 refund tokens for the entire lifetime of their LoL account. But Riot Games – the company that develops League of Legends – has since changed its policy regarding refund tokens.

The new policy on refund tokens is that you will get to recoup one refund token each year if you have fewer than 3 tokens. On the other hand, you will not get any extra refund token if you already have 3 tokens. In other words, the maximum number of refund tokens you can hold at any given time is 3.

One common misconception about refund tokens is that many people think they need to use 1 token for every refund they request. That is simply not the case.

If an item is refundable and has not been used, then you can request a refund within 7 days of its purchase without needing to use a refund token at all.

It is only when you want to refund an item after 7 days of its purchase that you would need to use a refund token.

But even with the use of a refund token, you still need to make sure you ask for a refund on an item within 90 days of its purchase. After 90 days, you will not be able to get a refund no matter what.

Once you have used a refund token, it is gone. You would have to wait for your yearly replenishment of 1 refund token. That is the only way you can get a new refund token.

How To Get More Refund Tokens

As mentioned in the section above, every League of Legends account starts with 3 refund tokens, and the only way to get an additional token is to wait for the annual replenishment event in which you would get 1 extra token if your account has fewer than 3 tokens.

This replenishment event typically happens in early January each year. For most users, your account will automatically get credited with 1 extra token if it has 2 tokens or fewer during this event.

Occasionally, some users may not receive the extra token even when their accounts are eligible. In cases like that, you would need to contact League of Legends’ Customer Support directly to ask for your token.

  1. Go to the League of Legends Customer Support website
  2. Sign in to your League of Legends account with your LoL username and password
  3. In your customer support ticket, explain you are eligible for a replenishment refund token but have not yet received one
  4. Wait to hear back from the League of Legends Customer Support team. In most cases, you will hear back from Customer Support within 2 or 3 days and get your replenishment refund token