Consumers can find a wide array of lawnmowers at The Home Depot for all types of yard work needs. The Home Depot offers electric and gas-powered lawnmowers, along with riding (‘self-propelled’) and push lawnmowers. Consumers can find other kinds of lawn tools too, such as leaf blowers, weed eaters, pruners, and even chainsaws.
Not all manufactured tools always work as designed, however. Whether due to defective parts, an error in manufacturing, or damage during shipping, sometimes lawnmowers can be defective at the time of purchase. Alternatively, the customer may not be satisfied with the lawn tool they purchased.
For either scenario, when seeking to make a return on the purchase of a riding lawnmower, you need to know The Home Depot’s return policy.
Can You Return a Lawn Mower to Home Depot?
The Home Depot has a clear return policy for riding lawnmowers that allow customers to return electric riding lawnmowers within 90 days of purchase or return gas-powered riding lawnmowers within 30 days of purchase.
Riding lawnmowers should be returned in new or unused condition with all of the parts, documentation, packaging, and receipt included in the original purchase.
For more information on making returns at The Home Depot, check out their full return policy.
What Is the Timeline For Riding Lawnmower Returns?
The Home Depot’s return policy has two separate timelines for returns. These timelines vary based on whether the lawnmower is electric or gas-powered. This policy encompasses all mowers.
Riding lawnmowers can be either electric or gas-powered. Also known as ‘self-propelled’ lawnmowers, most riding lawnmowers are gas-powered.
More electric riding lawnmowers are being introduced to the public, however, so make sure you check to see what type of power your riding lawnmower relies on. Riding lawnmowers that are powered by a core or battery are also considered electric riding lawnmowers.
Gas-Powered Riding Lawnmowers
The Home Depot’s return policy states that gas-powered lawnmowers must be returned within 30 days of the purchase date. If you have identified that your riding lawnmower is gas-powered, then you have 30 days to return it to The Home Depot store you purchased it from.
Electric Riding Lawnmowers
The Home Depot’s return policy states that electric lawnmowers must be returned within 90 days of the purchase date. Although this timeframe is much longer than for gas-powered motors, make sure to use it wisely. If you purchased an electric riding lawnmower, you have 90 days to return it to The Home Depot store you purchased it from.
Exceptions: Credit Accounts
One official exception exists to The Home Depot’s return policy for riding lawnmowers. Electric lawnmowers purchased using one of The Home Depot’s exclusive credit accounts are subject to a return timeframe of 365 days (one year).
Participating credit accounts include:
Including your receipt of purchase is recommended when making a return – both for The Home Depot’s records and to prove if the purchase was made on one of The Home Depot’s exclusive credit accounts.
What Are Other Riding Lawnmower Return Requirements?
The Home Depot’s return policy recommends the following are included in the return of a riding lawnmower:
- The riding lawnmower
- All accessories
- The receipt of purchase
- Original packaging (undamaged)
- In-box documentation (instructions, guides, etc.)
- Credit, debit, or gift card made for the purchase
- Photo ID
If the riding lawnmower was purchased with cash, The Home Depot can still accept the return if you provide a photo ID.
Riding lawnmower returns can only be made if the mower is unopened or unused. The Home Depot will also allow returns for mowers in which it is visibly apparent that the riding lawnmower was most likely damaged during shipping. The Home Depot will also accept defective riding lawnmowers, meaning the customer used the mower, but the mower did not operate as designed or intended.
The Home Depot can be lenient with some return policy requirements, but do not count on this flexibility when making a riding lawnmower return. Ensure all recommended items are present for a smooth return process and to ensure you receive a full refund.
How Can I Make a Riding Lawnmower Return at Home Depot?
The Home Depot’s return policy on riding lawnmowers identifies several ways to make a return. We recommend you follow the most suitable method for your situation to guarantee a seamless return process.
If the riding lawnmower was purchased in-store, please visit The Home Depot you purchased the product from to make your return. They will have staff on-hand who can help you transport the riding lawnmower into the store. Use The Home Depot’s Store Finder to locate the store you previously visited.
If the riding lawnmower was purchased through The Home Depot’s online store, the item may be eligible for online returns. To determine eligibility, visit The Home Depot’s online tracking center to initiate your return.
Exceptions: John Deere & TORO
An exception to making a riding lawnmower return at The Home Depot exists for John Deere and TORO riding lawnmowers.
For riding lawnmowers purchased from either manufacturer, deliveries are made via The Home Depot’s White Glove Delivery service. When an order is placed, a riding lawnmower is shipped directly from the manufacturer to the buyer.
Since the mower will never enter any of The Home Depot’s stores through this service, The Home Depot requires a return to be made with the manufacturer of the riding lawnmower.
Can I Return Lawn Mower to Home Depot?
The Home Depot has a specific return policy for riding lawnmowers. Gas-powered riding lawnmowers must be returned within 30 days of purchase, while electric riding lawnmowers must be returned within 90 days of purchase.
Riding lawnmowers must be unopened or unused to be eligible for return unless they were damaged in shipping or found defective when used. Make sure to include all relevant documentation, receipts, and accessories upon return.
Return can be made in-store or online unless purchased from John Deere or TORO through The Home Depot’s White Glove Delivery service.
For a smooth return process and to guarantee a full refund, follow all return policy requirements.