Home Depot Return Policy on Power Tools (Used, No Packaging + More)

Home Depot provides an excellent return policy for most products and offers a 90-day return as long as you can provide your receipt, photo ID, and the original payment method for your refund if required. In most situations, your product should be returned unused or with a specific defect; otherwise, you may only be offered an exchange.

With the vast range of products that Home Depot sells, it can become confusing to know what is covered and what has a different return policy, so it’s important to understand what the return policy is for each product category when making purchases.

Many items like generators, major appliances, and even plants have different return policies outside the standard policy.

Can You Return Power Tools to Home Depot?

Home Depot accepts the return of unused and unopened power tools within 90 days of purchase, as long as you can provide a receipt, your photo ID, and your original payment method so that you can be refunded.

Home Depot will accept gas power tools within 30 days of purchase, as long as they are unopened or unused. 

If you receive or open your item and it’s missing parts, you have 30 days to contact customer support to arrange for a replacement or replacement parts; you can contact them here: 1-800-430-3376

You can try to return used power tools if there is a valid reason to do so; however, the return policy only allows new or defective products to be returned. You can ask customer support or the store manager for an exception to the rule if you need to return an item.

Quick Home Depot Power Tool Return Guide

Customers using the Home Depot Consumer credit card, the Home Depot commercial revolving charge, or a Home Depot commercial account can extend their 90 day returns to 365 days.

No RefundRefundExchange30 Days90 Days3 Years
Unopened Power Tools
Unopened Gas Power Tools
Lightly Used
Heavily Used

How to Return Power Tools To Home Depot

Home Depot allows you to return Power Tools to any store as long as they fall under the return policies. You will need to bring your receipt, photo ID, and original form of payment.

Find your closest Home Depot store here.

Locate the customer service or returns desk and talk to them about the problem you’re having with your power tool or the reason for your return.

If you meet the criteria for return and you’re within the return window, then a refund will be issued, or you can exchange the power tool for a replacement that’s the same or of equal value if it’s defective.

How To Return Power Tools By Mail To Home Depot

Items purchased online, or in-store may be eligible for a return via UPS. You will need to look up your purchase to see if that is an option for your power tool.

Gas power tools can not be returned through the mail due to the hazardous materials in them. It doesn’t matter if you’ve emptied them or not.

Option 1 with UPS drop-off or pick-up:

  1. Go to the Returns page.
  2. Sign in to your account or use your Order Number to search for the item.
  3. If eligible for a return, you will see a return button.
  4. A UPS packing slip will be emailed to you, and you must print it off.
  5. Package up your item in appropriate packing material
  6. Drop your package off at a UPS account point

Option 2 with Home Depot Customer Service:

  1. Contact Home Depot Customer Service: 1-800-430-3376
  2. They will provide details on pickup from your location
  3. You will need to package the item into appropriate shipping boxes

If your item isn’t eligible for a return via mail and Home Depot has no pickup options, you will need to return the item to a Home Depot store.

What Does Home Depot Cover Under Its Protection Plan?

Home Depot offers a 2-3 year protection plan for power tools, which you can buy for an additional cost once your manufacturer’s warranty expires. 

  • No Lemon Policy if your device has the same issue twice.
  • Repairs or replacement as needed

Home Depot offers two different protection plans for different products, and power tools fall under the more basic option that provides minimal protection but more than your manufacturer’s warranty. So it may be a good purchase if you’re hard on your power tools.

Can I Return Lightly Used Power Tools?

Home Depot offers returns on new or unused power tools; if you’ve lightly used your power tool and found a defect or issue that requires replacement or refund, then you will need to contact Home Depot customer service in person and see if the store manager will allow the return.

You aren’t guaranteed anything under the return policy unless there is a defect, but it’s at the store manager’s discretion.

Heavily used items will likely not be accepted for return even within the 90 day return period.

Can I Return Power Tools To Home Depot After 90 Days?

Home Depot will not accept power tools after 90 days or gas power tools after 30 days unless you purchased the power tool through the Home Depot Consumer credit card, the Home Depot commercial revolving charge, or a Home Depot commercial account, and that can extend the return up to 365 days.

Gas power tools are not included in this additional 365-day return, and you have no options after the 30 days have elapsed.

Home Depot Power Tools Return Exceptions

What If The Power Tool Is Damaged: If the power tool is damaged when you open it, or you find a defect with the tool during the first use, then you should return the power tool to Home Depot, and they will provide an exchange.

What If I Don’t Have A Receipt: Home Depot does require a receipt to return items smoothly; however, they can look up your receipt for 30 days or 365 days if using the Home Depot Consumer credit card, the Home Depot commercial revolving charge, or a Home Depot commercial account.

What If I Don’t Have The Original Packaging: Home Depot requires you to return unopened items with all packaging and accessories that came with the product. Your only exception may be if there is a defect or problem.

It’s best to hold onto packaging and manuals until you’re sure of any new products.

What If The Power Tool Has Already Been Used: Lightly used power tools may be accepted for return at the discretion of the store manager. Heavily used items will likely not be returnable.