Nordstrom Rack is an outlet store by the Nordstrom Brand. At this store, you can find items that you would normally find at Nordstrom but at reduced outlet store prices. Unless there is a product that is specifically designated that returns are not eligible, a person can return an item to the store that they purchased it from.
Although, since Nordstrom and Nordstrom Rack are owned by the same company, the question remains whether you can return Nordstrom Rack items at Nordstrom.
Can you return Nordstrom Rack Items at Nordstrom?
Nordstrom Rack allows customers to return their items up to 45 days from the purchase date. Not every item is returnable, and they have standard returnable and non-returnable items.
The reason that you can not return every item that is bought from Nordstrom Rack to Nordstrom is because the workers may not be trained to assess the validity of the products. This can include jewelry and some other high-priced items.
It is the policy of Nordstrom Rack to only allow returns up to 45 days past the purchases date. Therefore, Nordstrom Rack reserves the right to refuse returns past 45 days as it is up to their discretion. Do note, that returns made after 45 days will be subject to a late return fee if the return is eligible. This late fee will be 50% of the return purchase price.
Can You return an item from Nordstrom Rank online?
You can return an item that was purchased online at Nordstrom Rack to Nordstrom in the store. Online returns are the same as returning in-person from Nordstrom Rack to Nordstrom. If the item has the tag on it and you have the receipt, the process is very simple to return.
Nordstrom Rack has a very detailed return policy for all purchases, online included. As Nordstrom Rack has a less than usual inventory of items when compared to Nordstrom, it is important to be aware of how returns work for online purchases when returning them online. Here is how to Return Nordstrom Rack item online:
- Begin your online return
- Print your online label or bring your return code to an eligible USPS location for them to print
- Ship your item
- Returns will then be processed in 10-14 business days and refunds can be expected in 5-7 business days once processed
- To note- A shipping charge will be deducted from the refund amount
Can I purchase items in bulk and return them if I do not sell them?
Nordstrom Rack reserves the right to deny the return of any item that is returned if they believe the buyer bought them to sell in bulk. Nordstrom Rack will consider you a reseller and any purchase that you make are final. Returns, once you have been deemed a reseller, are final and will not be considered for return from any point going forward.
Does Nordstrom Rack do alterations?
If you have an item that does not fit, whether you purchased online or in the store, at select retailers, Nordstrom Rack offers alterations. Whether a store offers alterations will depend on whether they have the staff to fulfill this. It is best to visit or call the store that you plan on having alterations done. To find the closest store near you, you can visit here.
Does Nordstrom Rack have a rewards program?
If you are getting ready to purchase an item at Nordstrom Rack, it may be beneficial to you to know that they have a customer rewards program, named Nordy Club. Putting your purchases to use can be very financially beneficial to you, especially if you plan to shop at Nordstrom Rack multiple times.
Here are perks of the rewards program:
- Shop and receive rewards points towards future purchases
- Receive exclusive perks
- Receive additional notes that can be used for future purchases
- Added bonus: If you sign-up for a Nordstrom Rack credit or debit card, you receive more point per purchase
To see the terms and conditions of their rewards program, visit here.
If you sign up for the Nordy Club, do note that you will receive marketing emails. These emails will notify you of sales, exclusive deals, and major announcements that will be applicable to you as a Nordy Club member. Joining is free and members can opt out of the emails at any time.
Opting out of the emails will not remove you from membership in the rewards program. If you choose to opt out, in the marketing emails that you receive, there will be an option to do so.
Can I return Nordstrom Rack Items to Nordstrom?
Yes, you can return Nordstrom Rack Items to Nordstrom and this is commonly done. Keeping the receipt is encouraged which will allow for you to return the item when allowed. Be sure to check the receipt because not every item can be returned. Do note that Nordstrom Rack reserves the right to deny any return.
There are 340 locations in the United States and 13 locations in Canada. They are in 40 states and in D.C. in the United States. They are in three provinces in Canada: Alberta, British Columbia, and Ontario.
If you are experiencing issues with your returns or any other issues that an individual store may not be able to assist with, customer support may be of better assistance. Customer support can be reached via phone and chat. At the bottom of their FAQ page here you can find their contact information for both means of communication.