Best Buy Return Policy On Video Games (2023 Policy)

Best Buy is one of the top places to go to in the US for purchasing electronics. They have a return policy of 15 days on most items for non-member customers of the retail chain.

The store allows you to return TVs and get a total refund. Best Buy also has a policy for returning laptops. You can also purchase video games from this store and give them back while following specific guidelines.

If you want to know about Best Buy’s return policy for video games, say no more. Here is all the information you need about it.

Learn more: Can You Split Payments At Best Buy?

Can You Return Video Games To Best Buy?

Best Buy allows all consumers to return video games to the store within 15 days of purchase. This time window applies to standard customers only. Elite members get 30 days for returning the games, while Elite Plus has 45 days.

The store allows you to get a total refund for unopened and intact video games. Meanwhile, you can obtain an exchange for the opened items.

Another thing to note is that the store has a specific policy for games bought with a console set. They only allow you to exchange the item for an identical one for such purchases.

Not only that, but you will get a game for that particular console only. However, the good news is that you can return and exchange video games at Best Buy with zero restocking fee.

Besides that, giving back video games to Best Buy is relatively simple. This is because they have various methods of returning.

Related: Walmart Return Policy On Video Games

How To Return Video Games To Best Buy?

The primary way to return video games to Best Buy is by taking the item to your nearest branch. Then, go to the customer desk to initiate the process. Be sure to bring your packing slip, original receipt, payment method, and photo ID.

Once the clerk checks all the items, they will approve the return. Depending on your original payment option, you can expect a refund within a few days.

Meanwhile, you can return a game bought from an online platform by going to the store or mailing the item. The earlier process applies if you will be visiting the branch for a return.

However, for mailing, you must make some additional effort. Firstly, you will have to log in to your Best Buy account and go to purchase history. Then you must select the item you want to return.

When you click the button, you will get a print label option. You must print that sign. Then, you should pack the game in a suitable packet and attach the label.

Lastly, you will have to drop the package at the nearest UPS branch for shipping. The good news is that Best Buy covers all the mailing charges.

Can You Return Digital Games And Access Codes?

Best Buy does not allow you to return digital games at any time because of a strict policy. The access codes cannot be changed, so you cannot return or exchange them at the store.

The top reason this store does not allow such returns is because of fraud risks. That is why you cannot get refunds and should purchase after thinking carefully.

If you require a different digital game, you must purchase it through another order. Best Buy has a strict policy regarding this option. So the manager will never waive the rule for you.

How Strict Is Best Buy On Video Game Returns?

The retail chain has a lenient policy on video game returns as long as you follow all the guidelines. They allow you to get a total refund by giving back the item in intact condition.

Besides that, you can also return opened and unopened video games to Best Buy. Not only that, but they also allow you to exchange the product for an identical game on the same console.

However, keep in mind that the store can refuse to offer you a return at times. This is true for cases of taking advantage of Best Buy’s policy.

For instance, you should ensure that you do not frequently return video games to Best Buy. This may cause the manager to conclude that you are abusing their policy.

In such an abuse case, your return will not be acceptable. Additionally, Best Buy may cancel your membership. The retail chain also has a flexible time window for the return.

Can I Return Video Games To Best Buy After 15 Days?

Best Buy allows you to return video games after fifteen days in three cases. As a standard customer, you can give back the item late but should not expect a total refund.

Meanwhile, if you are an Elite member, you get an additional 15 days to return the video games. So you have more time to make an informed decision.

Apart from that, Elite Plus members get 30 additional days for returning the video games. Thus, you will have a total of 45 days with such a Best Buy membership.

If you have opened the package but want to return it to Best Buy, worry no more. The store has exceptions in place for specific situations.

Best Buy Video Games Return Exceptions

The famous store has many exceptions in place for returning video games. Firstly, you can get a refund for an opened video game as long as it is in intact condition. You can also get an exchange in such a case.

Besides that, the store allows you to return video games without a receipt as well. However, you must show alternative proof for a total refund, such as a packing slip or credit card payment. Otherwise, you will get a partial amount.

Best Buy also allows you to return the games you have purchased with a console set. Keep in mind, though, that exchange for such an item is applicable for an identical game only.

Lastly, you can also return a used game to Best Buy through its Trade-In program. However, remember that this option is available at select locations of the store. Additionally, it does not apply to all video games.