Amazon Return Policy On Jewelry (Opened, Altered, No Packaging + More)

Amazon provides a standard 30-day return policy on most items which you can almost always return for free. You get longer returns from Amazon when you purchase items from a gift registry such as baby, birthday, or standard wishlist. Amazon doesn’t require you to return packaging to receive a full refund or exchange.

Amazon has products that aren’t eligible for return or have stricter return requirements such as full packaging or being unopened, it’s essential to check your specific item before purchasing or when returning to see the criteria, items such as diapers, furniture, beauty products, and supplements should be checked.

Can You Return Jewelry to Amazon?

Amazon accepts the return of all jewelry items, including watches, within 30 days of delivery. You must return all packaging, documentation, and accessories that came with the jewelry, and any items over $35 need trackable shipping, which is provided if you use the Amazon return label.

Lightly Used
Customized After Sale
Heavily used
Missing Packaging / Accessories

Amazon has must stricter jewelry return requirements that you must follow to get a full refund which may not be apparent to you if you’re used to Amazon being lenient most of the time.

You must return everything that you received with your original order to be eligible for a refund. This includes the item, accessories, documentation, notice of authenticity, original packaging, and anything else you received.

If you’ve altered the jewelry, such as resizing or customizing the jewelry in any way, then it’s not eligible for return. You should ensure you like the jewelry before making any changes to it.

How to Return Jewelry At Amazon

You can return most Jewelry to an Amazon Hub Locker rather than through the mail. You can drop off your return at one of 18,000+ locations for free if that’s more convenient than a post office.

  1. Log into Amazon or create an account
  2. Go to the returns center
  3. Enter your order number included on the shipping receipt in your package.
  4. Select search and select the items you wish to return.
  5. Select “Return To Amazon Hub Locker” and choose your preferred location
  6. You’ll receive a drop-off code via email along with a reminder of the location.
  7. Package your item and take it to your selected drop-off location
  8. Enter your drop-off code.
  9. The Amazon Hub Locker will provide further instructions on the screen.

Ensure when you package your item that it’s no larger than 18 in x 14 in x 12; otherwise, it won’t fit into the return locker.

You will have until the close of business the following business day to return your item. Amazon won’t guarantee your reservation, and there may not be space available to return your item. 

You can still try to return your item or cancel and reserve your space again for up to 30 days from your original return attempt.

How to Return Jewelry By Mail To Amazon

You can return most Jewelry for free by mail. However, if your return label does not include postage, you will need to pay for the return using whatever method you want or drop the package off at an Amazon Hub Locker.

Items not eligible for return are most often third-party sellers or international orders.

  1. Log into Amazon or create an account
  2. Go to the returns center
  3. Enter your order number included on the shipping receipt in your package.
  4. Select search and select the items you wish to return.
  5. Select the return method, which could include USPS, FedEx, or another carrier.
  6. Package your item, including the return authorization inside the package
  7. Add the return label with the address to the outside of your package.
  8. Take your item to the nearest drop-off location for the carrier you picked.

You can use the same box that your item arrived in or a similar-sized box. 

Types of Amazon Returns

You can return standard Jewelry that you haven’t opened within 30-days of delivery for a full refund or exchange. This can be due to changing your mind, the wrong product, or any reason you have.

Luxury store items have an even stricter return policy. If Amazon is concerned about the authenticity of an item, they will extend the return process so the manufacturer can confirm the item is authentic.

Marketplace sellers will have different return policies, especially regarding expensive jewelry. If you return an item damaged or missing components Amazon will not accept it for a refund. You need to contact the seller before trying to return the item to see if the item will is eligible for a refund.

If you receive a gift, the purchaser must select it as a gift at checkout or the purchaser can also buy you a gift through your gift registry, which you can return for an Amazon credit to your account. The exception is if the gift is over $2,000 and requires the original purchaser to return or exchange the gift.

When you purchase jewelry from Amazon, there will be a note under the “Add To Cart” button, which indicates the return policy for that specific item. Amazon doesn’t have many exceptions when you return unopened items within 30-days of delivery.

Can I Return Custom Engraved Jewelry?

If you purchased Jewelry that the seller custom engraved before you received it, you can return it, but Amazon will tell you before purchase if that’s not possible. In most cases, Amazon will only have issues with you returning expensive jewelry.

If you customize jewelry after receiving it, then it’s no longer eligible for return. This can include engraving, resizing, or anything that modifies the product from the original design.

Are Amazon Jewelry Accessories As Strict On Returns?

You can return most jewelry accessories such as jewelry boxes, cleaners, and other products that Amazon doesn’t list under the jewelry category using the standard Amazon return policy.

You’ll still have 30 days to return your item, but Amazon will be more lenient on the return of original packaging and other materials. However, you will need to return all items that came with the package, such as brushes and stands.

Amazon Return Exceptions

What If The Return Window Has Passed: Amazon does not accept returns after the return window, though this window can be extended during the holiday season or if your jewelry was purchased off a gift registry.

Holiday extended returns are from October 1 to December 31 and allow you to return items until January 31.

Gift registries can allow you to return items up to 1 year after delivery, so they are a good option if you think you’ll need extended returns.

What If The Item Is Damaged: If you have damaged or modified the jewelry, then it likely won’t be returnable. If the item arrived damaged or defective, then you’ll need to submit a return or product ticket with Amazon or the seller.

Amazon will inspect jewelry that you return to determine how the damage was caused before they issue you with a refund. This is due to the cost of jewelry and discouraging returns of expensive items.

What If I Don’t Have A Receipt: Amazon does not require receipts, but you must complete the return process, including printing a return label and return authorization that you must include with your returned item so that Amazon can issue your refund or exchange.

What If I Don’t Have The Original Packaging: Original packaging and all accessories must be included with your jewelry return. If you’re missing anything, then your return will be denied.

Make sure you package your item back up in the original box, including accessories, documentation, and anything else that came with it. You need to ensure you package your item well so that there is no damage during shipping.

What If The Item Has Already Been Used: Used items are acceptable for return as long as there is no damage or the item is heavily soiled for some reason.

The exception to this would be where you’ve modified the item to fit you for use. It’s no longer returnable once you change anything about the jewelry, even if you find a defect.